Traveling in Azerbaijan: Emergency Numbers, SIM Cards, and Tourist Safety Tips
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28 November 2025
Traveling in Azerbaijan is generally safe and smooth, but every tourist should know how to act in unexpected situations. This short, practical guide will help you quickly navigate emergencies if needed.
Emergency Numbers in Azerbaijan
All services operate 24/7 and can assist in Russian and English.
112 — Unified Emergency Service
Includes ambulance, firefighters, and rescue services. The main number for any emergency.
102 — Police
For safety issues, incidents, or lost documents.
103 — Ambulance
Direct medical assistance.
104 — Gas Emergency Service
101 — Fire Department
If you are unsure which number to call, dial 112 and the dispatcher will direct your call to the appropriate service.
Lost Documents
In case of lost passport or important documents:
1. Contact the nearest police station (102).
2. Obtain a written confirmation of the loss.
3. Reach out to your country’s embassy or consulate in Baku.
4. If necessary, temporary documents will be issued for your return home.
Medical Assistance
- Modern private clinics are available in major cities. In case of injuries or illness:
Call 103 or 112.
- Keep your insurance policy handy — most clinics accept international insurance.
- In tourist areas like Gabala, Sheki, Lankaran, and others, there are duty medical points and private centers.
Where to Get a SIM Card
A local SIM card helps you stay connected and use navigation freely.
Main Operators: Azercell, Bakcell, Nar.
Where to purchase:
1. Heydar Aliyev Airport (Terminal 1 and 2)
2. Official operator stores in Baku and other major cities
3. Shopping malls: Ganjlik Mall, 28 Mall, Deniz Mall
4. Tourist regions: Gabala, Sheki, Lankaran, Guba
Notes:
Passport is required for purchase. Activation usually takes 2–3 minutes. Choose plans with internet packages — best for travel.
Tourist Support
For organizational help, advice, transfers, guidance, or urgent support during your trip, contact a trusted tour operator:
Azerbaijan Travel International
+994 50 284 44 51
Their specialists can assist with routes, translation, real-time recommendations, and information.
If You Get Lost or Need Help
- In tourist areas, police officers and volunteers are often on duty.
- Show them your hotel address on your phone or mention the hotel name — they will assist.
- Always save your hotel or apartment geolocation on your phone.
Safety Tips
1. Keep copies of your passport and visa on your phone and in the cloud.
2. Use official taxis (Bolt, Uber, AFT).
3. Do not go into the mountains without a guide.
4. In regions, inform your hotel or guide of your daily plans.
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